General Terms and Conditions

Identity of the Entrepreneur

PilatesGoods V.O.F., located at Lagendijk 3, 1541KA Koog aan de Zaan, the Netherlands, registered with the Chamber of Commerce under number 93028555.

Website: www.pilatesgoods.com
Email: hi@pilatesgoods.com
VAT: NL866253166B01

Article 1 – Definitions

"PilatesGoods": PilatesGoods V.O.F., which designs, has manufactured and supplies personalized products for studios and businesses.
"Customer": the legal entity or natural person acting in the course of a business or profession with whom PilatesGoods concludes an agreement. PilatesGoods does not sell to consumers. By ordering, the Customer confirms that it orders for business purposes. If the Customer is nevertheless a consumer, these terms apply only insofar as mandatory consumer law allows.
"Products": all products shown on the website or made available by PilatesGoods, including personalized socks, towels, bags, cups, headbands, caps and other merchandise, whether paid, discounted or supplied free of charge.
"Design Proof": the digital mockup or design file (including colour codes, dimensions, placement, grip type and pattern, techniques, sizes, quantities and packaging) that PilatesGoods sends to the Customer for approval.
"Approval": the Customer's confirmation of a Design Proof or physical sample In Writing, including confirmation through the checkout or order portal of PilatesGoods.
"Order Confirmation": the written or electronic confirmation of the order by PilatesGoods, stating the Products, quantities, price and applicable Design Proof.
"In Writing": by email to or from hi@pilatesgoods.com or a PilatesGoods company email address, or through the PilatesGoods checkout or order portal. Messages via WhatsApp, social media, telephone or in person do not count as In Writing unless PilatesGoods confirms their content by email.

Article 2 – Applicability

These general terms and conditions apply to all communication, offers, quotations, and other agreements between PilatesGoods and the customer.
The applicability of any purchasing or other terms and conditions of the Customer is expressly rejected.
Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the customer. The Customer accepts these terms at checkout or by paying the invoice; PilatesGoods records this acceptance.
If it is not possible to provide the terms and conditions before the agreement is concluded, PilatesGoods will indicate how the general terms and conditions can be inspected and that they will be sent free of charge upon request.
PilatesGoods reserves the right to periodically amend these general terms and conditions.
The version in force on the date of the Order Confirmation applies to that order.
Deviations from these terms are only valid if agreed In Writing. Promises made by telephone, chat or social media are not binding unless confirmed In Writing.
If any provision of these terms is void or annulled, the other provisions remain in full force and the void provision will be replaced by a valid provision that comes as close as possible to its purpose.
These terms are available in several languages. All language versions are governed by Dutch law. In case of any difference in content or interpretation, the Dutch version prevails.

Article 3 – Offers, Design Approval and Agreements

All offers and quotations from PilatesGoods are non-binding, unless expressly stated otherwise In Writing. A quotation is valid for the period stated in it, or for 14 days if no period is stated. Prices from a previous year or a previous quotation do not apply to a new order.
An agreement is concluded as soon as the customer accepts the offer from PilatesGoods and PilatesGoods has confirmed this acceptance In Writing.
Any additions or changes to the agreement are only binding if they have been agreed upon In Writing.

Design Proof and Approval

Production starts only after full payment and Approval of the final Design Proof.
Before giving Approval, the Customer must check every element of the Design Proof: texts and spelling, logos, colour codes, sizes and placement of logos and texts, grip type, grip pattern and grip colour, sock height, techniques (such as jacquard or embroidery), sizes and quantities per size, tags and packaging, and the delivery address.
By giving Approval, the Customer confirms that the Design Proof is correct and complete. PilatesGoods is not liable for errors in an approved Design Proof, including errors that were already present in files supplied by the Customer.
Production follows the most recently approved Design Proof. Earlier versions, and wishes discussed but not included in the approved Design Proof, do not form part of the agreement. A change after Approval requires a new Design Proof and a new Approval, and may affect price and delivery time.
Details that are not specified in the Design Proof (for example exact dimensions of tags or sleeves) are carried out according to PilatesGoods' normal production practice.
A reorder is a new order. Products from a reorder are not guaranteed to be identical to a previous order (see Article 5). If the Customer wants a reorder to match a previous order, the Customer must state this and the Design Proof must be approved again.
Physical samples are made only on request and show the design and technique. Bulk production may deviate from a sample within the tolerances of Article 5.
If the Customer does not respond to a Design Proof or a request for information, the delivery period is extended by the time of the delay.

Article 4 – Price and Payment

The prices of the offered products will not be increased during the validity period stated in the offer.
Prices are stated in the currency of the quotation and exclude VAT, unless stated otherwise. For intra-EU deliveries without VAT (reverse charge), the Customer must provide a valid VAT number before the invoice is issued; otherwise the applicable VAT is charged.
Prices include shipping to the delivery address, unless the quotation or Order Confirmation states otherwise.
Import duties, import VAT and customs charges depend on the destination and on the composition of the order. The quotation or Order Confirmation states whether they are included in the price. If they are included, PilatesGoods pays them. If they are not stated as included, they are for the account of the Customer.
Costs caused by an incorrect address, a refused delivery or a failure to collect a parcel are charged to the Customer.
All payments are settled 100% upfront.
Discounts, credits and goodwill vouchers apply only to the order stated, cannot be combined unless stated, have no cash value and expire 12 months after issue.

Payment disputes and chargebacks

The Customer agrees to first follow the complaints procedure of Article 8 before starting a chargeback or payment dispute with a bank, card issuer or payment provider.
If the Customer starts a chargeback or payment dispute without doing so, or while a remedy offered by PilatesGoods is in progress, this is a breach of the agreement. In that case PilatesGoods may suspend the performance of other orders of the Customer until the dispute is resolved, withdraw any goodwill offered, and charge the resulting costs (including dispute fees charged by the payment provider) to the Customer. PilatesGoods will provide the payment provider with the Approval, the Order Confirmation, delivery records and these terms.

Article 5 – Warranty and Conformity

PilatesGoods guarantees that the delivered products comply with the approved Design Proof and the Order Confirmation, within the tolerances set out in this article. A deviation within these tolerances is not a defect.
If products are delivered damaged or not in conformity, the remedies of Article 8 apply, provided the Customer reports this within the periods of Articles 6 and 8.

Colour

The Customer acknowledges that colours and details in reality may deviate from the digital representation (screen, photo, PDF) and that such deviations do not constitute grounds for complaint. Hex, RGB and CMYK values are converted to the nearest available yarn, thread or ink colour; this conversion is never exact.
The binding colour reference is the colour code from the PilatesGoods colour book stated in the approved Design Proof. Where no exact match exists, the nearest available colour is used.
Minor colour deviations may occur between different production batches (including reorders), materials, or components used within the same order, including but not limited to textile, embroidery thread, printed logos, silicone grip (which is partly translucent), paper and other materials. Such deviations do not constitute grounds for complaint.

Dimensions, quantities and techniques

Dimensions (such as sock height, logo size and placement) may deviate by up to 0.5 cm from the Design Proof.
PilatesGoods delivers exactly the ordered quantity per design and size. Missing items that are reported in accordance with Article 6 are delivered free of charge.
Embroidery has technical limits: logos on socks can be embroidered up to approximately 5 cm wide, small or connected letters may touch, a backing may be required, and thread on stretch fabric can pull slightly. Jacquard and printed grip can show minor irregularities, especially at curves and edges. These characteristics are not defects.
Sizes follow the PilatesGoods size chart. "One size" products fit the size range stated in the size chart, not every foot size.
Textile products may shrink slightly after washing and grip wears with use. The Customer must follow the care instructions. Wear and tear, incorrect washing or drying, and use other than intended are not covered.
Grip socks reduce slipping but do not prevent it; they are not personal protective equipment. The Customer is responsible for informing its members and customers about proper use and care.

What is covered

A deviation from the approved Design Proof beyond these tolerances is a defect, whatever its cause (including errors by PilatesGoods or its manufacturers). Examples are a wrong or missing grip, a wrong text, a wrong colour code, a missing element, or wrong sizes.
Hidden manufacturing defects (such as grip that comes loose or seams that open during normal use and care) are covered if reported within 3 months after delivery.

Article 6 – Returns and Right of Withdrawal

Exclusion of the right of withdrawal:

PilatesGoods sells exclusively to businesses; the statutory right of withdrawal for consumers does not apply. In addition, as PilatesGoods' products are fully custom-made according to the customer's specific wishes and approved design, the right of withdrawal does not apply. By agreeing to the design, the customer confirms that the product meets the agreed specifications. Returning or exchanging is therefore not possible.
PilatesGoods does not accept returns, also not in case of a complaint. Products sent back will be refused and any costs charged to the Customer.

Obligation to inspect and report:

The Customer must inspect the delivery within 7 days of receipt (as shown by the carrier's tracking). Any damage to the product that occurred during transport, any missing or wrong items and any visible defect must be reported In Writing within 7 days of receipt via hi@pilatesgoods.com, with photos of the products, the outer box and the shipping label. Reports outside this period will not be processed. Hidden defects are governed by Article 8.
For a shortage, the Customer must also provide a count per design and size and, where possible, the weight of the unopened parcel. PilatesGoods may verify the claim against its packing and weight records.
The Customer must keep the packaging and the affected products until the complaint has been settled.

Article 7 – Dissolution and Cancellation

PilatesGoods may, without being obliged to pay any compensation, wholly or partially dissolve the agreement with the customer In Writing and with immediate effect if:

The customer applies for a moratorium or bankruptcy or is declared bankrupt, or offers an extrajudicial composition, or any part of its assets is seized;
The customer is placed under administration or guardianship;
The statutory debt rescheduling scheme is declared applicable to the customer;
The customer ceases its activities, stops pursuing its statutory purpose, decides to liquidate, otherwise loses its legal personality, or transfers or merges its business;
The customer fails to comply, fails to comply in time, or fails to properly comply with one or more obligations under the agreement.

Upon dissolution, existing claims become immediately due and payable. Cancellation of the agreement by the customer is not possible. As soon as PilatesGoods has confirmed the acceptance of the offer, the agreement is final and binding. Articles 9 and 11 set out the only situations in which the Customer may dissolve the agreement.

Article 8 – Complaints Procedure and Remedies

Complaints about the execution of the agreement must be submitted to PilatesGoods via hi@pilatesgoods.com within 7 days of delivery for visible defects (see Article 6), and within 7 days of discovery for hidden defects, but no later than 3 months after delivery, fully and clearly described, stating the order number, the number of affected items, and including photos or video.
A complaint that is not submitted in time or in this way lapses, and the Products are considered accepted.
The Customer may not sell, distribute, wash or alter affected Products until PilatesGoods has assessed the complaint, unless PilatesGoods agrees In Writing.
Submitted complaints will be acknowledged within 5 working days. PilatesGoods will propose a solution within 14 working days, or explain why more time is needed (for example because the manufacturer must investigate). PilatesGoods may ask for additional photos, videos or measurements.

Remedies

If a complaint is justified, PilatesGoods will reproduce the affected Products free of charge (including shipping).
Only if reproduction is not possible, or if the reproduction again does not conform, will PilatesGoods, at its choice, credit or refund the price paid for the affected Products. A credit or refund never exceeds that price.
Affected Products are not returned. After a reproduction, credit or refund, the Customer may keep the affected Products without further rights.
A discount on a future order is offered only as goodwill and is never the only remedy for a justified complaint.
A goodwill gesture offered for a complaint that falls within the tolerances of Article 5 does not mean PilatesGoods accepts liability and creates no right for other orders.
These remedies are the Customer's only remedies for non-conformity. Liability for any other damage is governed by Article 11.

Article 9 – Delivery and Transfer of Risk

The place of delivery is the address that the customer has made known to PilatesGoods. The Customer is responsible for a correct and complete delivery address. Costs of re-delivery or reproduction caused by an incorrect address are for the Customer.
PilatesGoods aims to deliver the goods within four (4) to eight (8) weeks after the later of full payment and Approval of the final Design Proof, unless expressly agreed otherwise. Samples, changes and late responses by the Customer extend this period.
All delivery periods are estimates and not strict deadlines. A delivery date is only binding if PilatesGoods has expressly accepted it In Writing as a fixed date (for example for an event).
If PilatesGoods is unable to deliver the goods within the agreed period, the customer will be informed of this within a reasonable period and a new delivery period will be proposed. A delay does not entitle the Customer to compensation. Only if delivery is more than 6 weeks later than the end of the estimated period may the Customer, after notice In Writing giving PilatesGoods a reasonable final period, dissolve the agreement for the undelivered Products and receive a refund of the price paid for them.
Products are shipped directly from the place of production, which may be outside the European Union. Delays caused by customs inspections or carriers are outside PilatesGoods' control. The Customer will provide any information needed for customs clearance (such as a VAT or EORI number).
PilatesGoods may deliver an order in parts.
The risk of damage and/or loss of products rests with PilatesGoods until the moment of delivery to the customer, unless expressly agreed otherwise. Delivery takes place when the carrier delivers the parcel at the delivery address, as shown by tracking.

Article 10 – Intellectual Property

PilatesGoods uses the customer's logos and brand names only with explicit permission In Writing and only for the relevant order of personalized products.
The Customer guarantees that it is entitled to use all logos, names, texts and images it supplies, and indemnifies PilatesGoods against claims by third parties relating to them. PilatesGoods may refuse a design that it reasonably believes infringes third-party rights.
All designs and logos that PilatesGoods designs itself for the personalized products (including grip patterns and technical files) are subject to copyright and may not be reproduced or used without the express permission In Writing of PilatesGoods. The Customer receives the right to use and sell the Products delivered, but may not have these designs produced by third parties without permission In Writing.
PilatesGoods reserves the rights and powers vested in it under the Copyright Act and other relevant intellectual property legislation.
PilatesGoods may show photos of Products made for the Customer, including the Customer's logo, in its portfolio and marketing, unless the Customer objects In Writing.

Article 11 – Liability and Force Majeure

To the extent permitted by law, the total liability of PilatesGoods under or in connection with an agreement is limited to the amount (excluding VAT) paid for the order to which the claim relates.
PilatesGoods is never liable for indirect or consequential damage, including lost profit or revenue, missed events or launches, costs of compensating the Customer's own members or customers, and damage to reputation.
PilatesGoods is not liable for damage caused by incorrect use, incorrect washing or care, or use on unsuitable surfaces.
The liability of PilatesGoods only arises if the customer has given PilatesGoods notice of default In Writing, whereby a reasonable period has been given to remedy the shortcoming.
The limitations in this article do not apply in case of intent or deliberate recklessness of the management of PilatesGoods.
Any claim against PilatesGoods lapses 12 months after delivery of the Products concerned.
PilatesGoods is not liable if a shortcoming is the result of force majeure. Force majeure includes circumstances outside PilatesGoods' reasonable control, such as failures, delays or changeovers at manufacturers and suppliers, shortages of materials or colours, customs holds, carrier problems, strikes, epidemics, war, import or export restrictions, extreme weather, power or internet outages and cyberattacks. During force majeure PilatesGoods' obligations are suspended. If it lasts longer than 90 days, either party may dissolve the agreement for the part not yet produced, in which case PilatesGoods refunds the price of that part minus costs already incurred.

Article 12 – Privacy

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and the PilatesGoods Privacy Policy. PilatesGoods guarantees that this data will not be sold or forwarded without the explicit permission of the customer, except to parties that need it to carry out the order (such as manufacturers, carriers and payment providers). Some of these parties are located outside the European Economic Area; the Privacy Policy explains how the data is protected in that case.

Article 13 – Disputes and Applicable Law

Agreements between PilatesGoods and the customer to which these general terms and conditions apply are exclusively governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
The parties will first try to resolve a dispute through the complaints procedure of Article 8.
All disputes arising from or related to these terms and/or the agreement will, unless the law prescribes otherwise, be submitted to the competent court in the district of North Holland (Rechtbank Noord-Holland), the Netherlands. PilatesGoods may also bring a claim before the competent court of the place where the Customer is established.

Last updated: 25 September 2026