General Terms and Conditions – PilatesGoods

Identity of the Entrepreneur

PilatesGoods, located at , Terborchlaan 147

1816 LC. Alkmaar, registered with the Chamber of Commerce under number 93028555.

Website: www.pilatesgoods.nl

Email: hi@pilatesgoods.com

Phone number: +31 6 10230677

VAT identification number: NL866253166B01

Article 1 – Definitions

1. “PilatesGoods”: the entity engaged in the manufacture and supply of personalized Pilates articles or related products.
2. “Customer”: the party, being a legal entity (or consumer, if applicable), with whom PilatesGoods concludes an agreement for the creation and delivery of personalized Pilates articles.
3. “Products”: all products shown on the website or made available by PilatesGoods, including the personalized Pilates articles.

Article 2 – Applicability

1. These general terms and conditions apply to all communication, offers, quotations, and other agreements between PilatesGoods and the customer.
2. Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the customer.
3. If it is not possible to provide the terms and conditions before the agreement is concluded, PilatesGoods will indicate how the general terms and conditions can be inspected and that they will be sent free of charge upon request.
4. PilatesGoods reserves the right to periodically amend these general terms and conditions.
5. The latest published version of these general terms and conditions is standardly applicable to agreements concluded between PilatesGoods and the customer. PilatesGoods ensures that the most recent version is made available.

Article 3 – Offers and Agreements

1. All offers and quotations from PilatesGoods are non-binding, unless expressly stated otherwise in writing.
2. An agreement is concluded as soon as the customer accepts the offer from PilatesGoods and PilatesGoods has confirmed this acceptance in writing or electronically.
3. Any additions or changes to the agreement are only binding if they have been agreed upon in writing or via email with PilatesGoods.

Article 4 – Price and Payment

1. The prices of the offered products will not be increased during the validity period stated in the offer.
2. All payments are settled 100% upfront.

Article 5 – Warranty and Conformity

1. PilatesGoods guarantees that the delivered products comply with the agreement and the specifications stated in the offer.
2. If products are delivered damaged, PilatesGoods will arrange for replacement, provided the customer reports the damage within the stipulated period (see Article 6).
3. Any defects must be reported to PilatesGoods immediately upon discovery.
4. The warranty expires after a product has been delivered in good condition as agreed in the contract.

Article 6 – Returns and Right of Withdrawal

1. Exclusion of the right of withdrawal:
   • As PilatesGoods' products are fully custom-made according to the customer's specific wishes and approved design, the right of withdrawal does not apply. By agreeing to the design, the customer confirms that the product meets the agreed specifications. Returning or exchanging is therefore not possible.
   • The Customer acknowledges that colors and details in reality may deviate from the digital representation and that such deviations do not constitute grounds for complaint. Returning or exchanging is therefore not possible.
2. Obligation to report damage:
   • Any damage to the product that occurred during transport must be reported in writing within 7 days of receipt via hi@pilatesgoods.com. Reports outside this period will not be processed.

Article 7 – Dissolution and Cancellation

1. PilatesGoods may, without being obliged to pay any compensation, wholly or partially dissolve the agreement with the customer in writing and with immediate effect if:
   • The customer applies for a moratorium or bankruptcy or is declared bankrupt, or offers an extrajudicial composition, or any part of its assets is seized;
   • The customer is placed under administration or guardianship;
   • The statutory debt rescheduling scheme is declared applicable to the customer;
   • The customer ceases its activities, stops pursuing its statutory purpose, decides to liquidate, otherwise loses its legal personality, or transfers or merges its business;
   • The customer fails to comply, fails to comply in time, or fails to properly comply with one or more obligations under the agreement.
2. Upon dissolution, existing claims become immediately due and payable. This does not prejudice the right of PilatesGoods to claim additional damages or performance of the agreement.
3. Cancellation of the agreement by the customer is not possible. As soon as PilatesGoods has confirmed the acceptance of the offer, the agreement is final and binding. Cancellation or dissolution of the agreement by the customer will not be accepted under any circumstances.

Article 8 – Complaints Procedure

1. Complaints about the execution of the agreement must be submitted to PilatesGoods via hi@pilatesgoods.com within 14 days, fully and clearly described.
2. Submitted complaints will be answered within 7 days of receipt. If a complaint requires a longer processing time, the customer will receive an acknowledgment of receipt within 7 days and an indication of when a more detailed response can be expected.

Article 9 – Delivery and Transfer of Risk

1. The place of delivery is the address that the customer has made known to PilatesGoods.
2. PilatesGoods aims to deliver the goods within four (4) to eight (8) weeks after acceptance of the order, unless expressly agreed otherwise.
3. If PilatesGoods is unable to deliver the goods within the agreed period, the customer will be informed of this within a reasonable period and a new delivery period will be proposed.
4. The risk of damage and/or loss of products rests with PilatesGoods until the moment of delivery to the customer, unless expressly agreed otherwise.

Article 10 – Intellectual Property

1. PilatesGoods uses the customer's logos and brand names only with explicit, written permission and only for the relevant order of personalized products.
2. All designs and logos that PilatesGoods designs itself for the personalized products are subject to copyright and may not be reproduced or used in any other way without the express permission of PilatesGoods.
3. PilatesGoods reserves the rights and powers vested in it under the Copyright Act and other relevant intellectual property legislation.

Article 11 – Liability

1. PilatesGoods excludes all liability for damage arising after delivery or due to incorrect use of the delivered products.
2. The liability of PilatesGoods only arises if the customer has given PilatesGoods written notice of default, whereby a reasonable period has been given to remedy the shortcoming, and PilatesGoods also remains culpably in default of fulfilling its obligations after that period.
3. PilatesGoods is not liable if a shortcoming is the result of force majeure.

Article 12 – Privacy

1. Personal data is processed in accordance with the General Data Protection Regulation (GDPR). PilatesGoods guarantees that this data will not be sold or forwarded without the explicit permission of the customer.

Article 13 – Disputes and Applicable Law

1. Agreements between PilatesGoods and the customer to which these general terms and conditions apply are exclusively governed by Dutch law.
2. All disputes arising from or related to these terms and/or the agreement will, unless the law prescribes otherwise, be submitted to the competent court in the Netherlands.

Last updated: 15 december 2025